Visszatérítési szabályzat
We hope you love your PEARLA jewelry. However, if something isn’t quite right, we offer a 30-day return period, meaning you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition in which you received it
- Returned in its original packaging
Returned with any accessories or complimentary items included with the order
You will also need your order details or other proof of purchase.
Items that show signs of wear, use, damage caused after delivery, or that are not returned in their original condition may not be eligible for a refund, subject to your applicable statutory consumer rights.
How to Request a Return
To request a return, sign in to your PEARLA customer account, open the relevant order, select the item(s) you would like to return, and submit your return request.
Once your request has been reviewed, you will receive further instructions regarding your return.
Please do not send items back before submitting a return request and receiving the relevant return instructions.
If you have any questions about your return, you can contact us at jewelrypearla@gmail.com.
Return Shipping
For standard returns, including change-of-mind returns or ordering the wrong item, return shipping costs are the responsibility of the customer.
Original delivery charges and return shipping costs are generally non-refundable, except where required by applicable law.
We recommend using a trackable shipping method when returning your jewelry, as PEARLA cannot be responsible for return packages lost in transit.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your jewelry arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible at jewelrypearla@gmail.com with your order details and photos of the item where possible.
We will assess the issue and, depending on the circumstances and your applicable consumer rights, provide an appropriate solution. This may include repairing the item, replacing it, or providing a refund.
Where a return is required because an item is damaged, defective, or incorrect, PEARLA will cover the reasonable return shipping costs.
Nothing in this section limits any mandatory consumer rights available to you under applicable law.
Exceptions and Non-Returnable Items
Certain products may not be eligible for return, including:
- Custom-made or personalized jewelry
- Special orders made specifically to the customer's specifications
- Gift cards
For hygiene reasons, jewelry that has been worn or used may not be eligible for return.
These exclusions do not affect your rights in relation to faulty, defective, damaged or incorrectly supplied products, or any other consumer rights that cannot legally be excluded.
If you are unsure whether your item is eligible for return, please contact us.
Sale and Promotional Items
Items purchased during a sale or promotion remain subject to applicable consumer rights.
Unless otherwise lawfully excluded, eligible discounted items may be returned in accordance with the conditions set out in this policy.
Exchanges
If you would like a different item, the easiest option is to return the original eligible item and place a new order for your preferred piece.
European Union Right of Withdrawal
Where applicable under European Union consumer law, consumers have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason.
PEARLA's voluntary 30-day return period provides additional time for eligible returns and does not limit your statutory rights.
Certain statutory exceptions may apply, including to goods made to the consumer's specifications or clearly personalized.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow time for your bank, card provider, or payment service to process the refund after it has been issued.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at jewelrypearla@gmail.com.
Purchases Made Through Other Retailers
If you purchased PEARLA jewelry from one of our retail partners or another third-party location, please contact the retailer where you made the purchase regarding their applicable return or exchange process.
For any questions about returns or refunds, contact us at jewelrypearla@gmail.com.